Triple Des Upgrades
We didn’t say you had to do it, but we can get it done for you. And it’s best to do it now because later it will cost more. WE are the Triple Des specialists. We’ve researched it and done upgrades several times over. Call us with a lot of them and we’ll cut you a break because MasterCard and Visa sure won’t!
Repairs
WE do that! It’s been diagnosed over the telephone, but we’ll diagnose it in person before putting any parts on. If it’s a warranty issue WE do that too! Just let us know where and we’ll call our tech in that area and then tell you when!
Reprogams
Want to process it? We’ll reprogram it for you. WE do that!
Installation and Training
De-installation
It wasn’t a word until our founder coined it! How did he get to coin it? He got to coin it because he did one of the first ones in the “small footprint” ATM industry and didn’t want to call it a “Removal”. Whatever! We do these.
Parts
Tech Support
It “ain’t” easy, but it’s worth it to be able to solve 70 to 80% of your technical issues over the telephone!
Direct Care
Direct Care is a program designed just for your company. An example of what DC can be is what we do for a client in Chicago. We set up an 800# for their locations and put it on the sticker on their ATMs. They focus on sales and we take care of the rest! Whether it’s a location that needs a little tech support or a lot of tech support, we take care of it. And we answer the telephone with their company name as their national tech support office. It’s inexpensive and easy because they mark up our invoices to their locations to cover the costs (including the costs to care for their in-house ATMs) of the program!
Another DC client is in San Francisco. The owners go on vacation for about a month at a time every once in a while and we manage the ATMs while they’re gone. This includes checking messages, dispatching techs as needed, and e-mailing them an update every evening with what happened that day. They’ve joked that they will retire and turn the ATMs over to us to manage full-time some day. We just hope that they keep sending the See’s Candy! The office staff loves it! Call us and let us know what your needs are. We’ll design a plan for you too.
Paper
Project Management
Copyright ATM ServNet 2003. Last Updated: 14 Dec 2004